iPad Troubleshooting 4/10/20

iPad Troubleshooting
Posted on 04/10/2020
iPad Troubleshooting sheet (attached below) and it has been pushed out to all student and staff iPads. Staff and students should be able to find it in the App Portal-iBooks App. 
Nearly every problem that parents are contacting me about, is able to be solved by following these directions.
One thing that is not on the sheet because it is not as common: If students are unable to download Apps and they have tried clearing the history and signing in to Lightspeed, they may need to sign out of their Apple ID and back in. I have added those directions below.
Signing out and back in to student Apple ID:
  • Go to Settings and select the student's name (top left).
  • Sign out of their Apple ID (bottom right)
    • follow the prompts to sign out.
  • Once signed out, select "Sign in to your iPad."
    • Apple ID is their student number@student.eacs.k12.in.us
    • Password is first name with a capital letter and the last four digits of their number.
  • When the alert comes up that asks to stay signed in, check the tiny box next to don't ask me again and choose YES.
  • If it asks to Merge with iCloud, choose merge.
  • After that, sign in to Lightspeed again before doing anything else.

iPad Troubleshooting Information Sheet (click here)

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